Vacancy – Process Manager, Digital Transformation Management Unit

Ministry of Information, Communications, Technology and Posts Job DescriptionJob Title: Process ManagerWork Location: National ICT Center, C.A.P. Southwell Industrial SiteDivision/Department: Digital Transformation Management UnitReports to: Chief Digital Transformation Officer [✓] Full-time [ ] Part-timeDescription of Post:Duties and Responsibilities 
• Work with Program Managers to coordinate program planning and development for business  process review and optimization workstreams 
• Oversee the delivery and coordination of business process review and optimization across  government departments 
• Lead in the areas of business process best practices, change management and communication  relative to business process review and optimization 
• Interface with Program or Policy Managers and Directors in other Service areas, as well as  with Heads of Departments (HODs) to drive agile decision-making 
• Collaborate with program managers to design and embed common portfolio governance  processes, tools and reporting requirements 
• Design, embed and maintain governance processes and artefacts related to business  processes 
• Review and refine existing business processes 
• Work with program managers to support the development of program financials and  evaluation metrics 
• Work with program managers to support program plans, dependencies, risk and issues, and  coordinate corrective actions 
• Identify maturity gaps and provide best practice coaching/training related to business  process transformation 
• Take ownership of the stakeholder engagement plan 
• Track the status, risks, issues, plans and dependencies and drive quality assurance related to  business process engineering and optimization 
• Take ownership of reporting, communications and updates to leaders and partners
• Support the development of overall transformation business case and specific business  cases related to business process transformation 
• Act as a key point of contact between service leaders and process transformation  workstreams, including consultants 
• Help drive focus and ensure activities are being managed to plan 
• Provide hands-on delivery support within specific projects as required
• Assist with external collaboration with customers, consultants and other stakeholders, if  required • Any other duty that may be assigned.  
Skills and Competencies 
• Good understanding of project management methodologies, such as Agile, Scrum, and  Waterfall 
• Excellent leadership qualities, including the ability to inspire and motivate others at all levels  of the organization. 
• The ability to set a clear and inspiring vision for the organization’s future, along with a strategic  plan to achieve it 
• Strong strategic thinking and a track record of successful long-term planning and execution
• Ability to create and manage project plans, define project scope, and identify project risks and  mitigation strategies 
• Excellent leadership and conflict-resolution skills 
• Strategic thinking with the ability to align program goals with broader organizational goals
• Good understanding of financial and budget management principles, including reporting
• Excellent at data analysis and critical thinking 
• The ability to engage with the media and represent the organization to local and international  publics 
• Unwavering commitment to ethical conduct and integrity in al their dealings
• Highly adaptable and resilient to be able to deal with scope changes and setbacks
• Strong decision-making abilities, even under high-pressure situationsEducation and/or Experience: 
The Applicant must have the following skills: 
• A bachelor’s degree in Business Administration, Management, Finance, Accounting, Engineering,  Computer Science, Information Technology, Project Management or related field 
• At least 3 years of experience in project management, leadership or a relevant field  
• Advanced degrees and certifications will be an assetSalary: K39 – K41 (76,068 – $83,292) per annum 
The deadline for the receipt of application is December 27th, 2023.

Please send applications to: 

Permanent Secretary 

Ministry of Information, Communication, Technology and Posts 

P O BOX 186,  

NATIONAL ICT CENTER, #3 C. A. PAUL SOUTHWELL INDUSTRIAL SITE 

BASSETERRE, SAINT KITTS 

The post Vacancy – Process Manager, Digital Transformation Management Unit first appeared on SKNIS.